Process for voluntary freezing/ blocking the online access of the trading account on account of suspicious activities:
If you notice any suspicious activity in your trading account, a request to voluntarily freeze / block the
online access to your trading account can be made by sending an email to
stoptrade@neo-wealth.com
from your registered email address quoting your Trading account details (i.e., UCC, PAN and Name) or
through a call on 022-66423606.
The timelines for freezing/ blocking trading account will be as follows:
| Scenario | Timelines for issuing acknowledgment as well as freezing/ blocking of the online access of the Trading account |
|---|---|
| Request received during the trading hours1 and within 15 mins before start of trading. | Within 15 Mins |
| Request received after the trading hours and 15 min before the start of trading. | Before the start of next trading session |
Post freezing / blocking online access of the Trading account, a communication will be sent to your registered mobile number/email ID, stating that online access to the Trading account has been frozen / blocked and all the pending orders, if any, have been cancelled.
Further, the request to unfreeze/unblock the online access of the trading account can be made by sending an email to neocare@neo-wealth.com quoting your account details (i.e., UCC, PAN and Name) from your registered email ID or through a call on 022-66423606 and the same will be processed at the earliest possible time.”